Wherify Wireless, Inc. is a Location Based Services (LBS) provider based in San Mateo, CA. Our vision is that every mobile application will ultimately be equipped with location intelligence in the future. Building from our successful history and expertise in delivering award winning consumer GPS products and services, our goal is to provide a robust platform and toolset which enable Carriers, Handset Manufactures and Application Providers to develop and deploy global LBS applications. Wherify’s platform provides easy to integrate and comprehensive feature rich solutions unlike other traditional location platforms. Check out our solutions or contact us to learn more about our products and services. 
What other applications are you thinking of applying this technology to?
What service plans are available for the Wherifone GPS locator phone?
Will Wherify's products be available outside of the United States?
How can I be among the first to know about the latest developments at Wherify?
Are you seeking resellers?
What is the warranty for my device?
What do I do if I want to return my Wherifone?
Can anyone else track my child’s phone? How secure is the service?
Why is there limited coverage when GPS works anywhere in the world?
Will the technology work everywhere I go?
How does the Wherifone technology work?
How do I change or disconnect my service plan?
How do I set up international access on my Wherifone?
Can I change my billing cycle?
Can I get my bill emailed to me?
Am I charged for unsuccessful location requests?
How do I pay my monthly bill from Wherify?
I am charged for a call or locate that I did not make or request.
Where can I buy a Wherifone?
How much does the Wherifone cost?
On what stock exchange are Wherify Wireless shares traded?
What is the CUSIP number for Wherify Wireless common stock?
Does Wherify Wireless issue dividends?
When are Wherify Wireless’s earnings to be released?
When does Wherify Wireless’s fiscal year end?
When was Wherify Wireless incorporated?
Where can I get a copy of Wherify Wireless’s annual report?
How can I get a copy of Wherify Wireless’s latest SEC filings?
What accounting firm audits Wherify Wireless’s financials?
Who is Wherify Wireless’s legal counsel?
When did Wherify Wireless make its initial public offering?
Who is Wherify Wireless’s transfer agent?
What does Wherify Wireless do, who are its customers and what are its products?
How do I set up a "follow now"?
How does the SOS button work?
How do I program, change, or disable the SOS button?
How do I get a new phone number?
Can I use the Wherifone SIM card with another GPS phone?
How do I get numbers programmed into my Wherifone?
How do I clear a phone number button?
How do I clear a locate button?
Can I call anyone I want to on my Wherifone?
Can anyone calling from any number reach me?
How do I answer my Wherifone?
How do I end a call on my Wherifone?
How do I turn on my Wherifone?
How do I turn off my Wherifone?
How do I reset my Wherifone back to its default settings?
How do I change the ring tone or ringer volume?
How do I set my Wherifone on vibrate mode?
Can I get a phone call in the middle of a location request?
Will my location request go through if the Wherifone is being used on a voice call?
Is there call waiting?
How do I check for a missed call?
What is the SMS or text messaging capability of the Wherifone?
Is there voice mail?
What is the LSC or Location Service Center?
How do I perform a web/online locate?
What are the system requirements to access the online LSC?
How long does it take to perform a single locate?
What is the “Set Button for Locate” button command?
How do I program a button to locate?
How do I stop a “follow now” session?
Can I change my Subscriber ID or PIN?
I can’t seem to program a button.
I can’t seem to make or receive calls.
I can’t seem to complete a location request.
Will I be able to locate the Wherifone if it is turned off?
My location requests keep timing out online.
Why does the phone battery die shortly after I’ve recharged it?
What is the difference between a "find now" and "follow now"?
How do I get the best possible results whenever I perform a location request?
I only received a portion of the location requests from a “follow now” session I requested.
What does GPRS failure on the phone screen mean?
I am getting dropped calls.
How do I use the Menu button on my Wherifone?
What is Wherify SMS and what can I do with this service feature?
What does SMS stand for?
What number do I send my Wherifone command to?
How much does Wherify SMS cost?
Does Wherify SMS work anywhere?
Are commands case sensitive?
How will I receive my location results?
How long does it take for me to receive my location results or confirmation of button programming?
How do I find instruction to use the Mobile Access/WAP Access to the Location Service Center?
How do I charge the Wherifone?
How do I lock/unlock my keypad?
How do I find the IMEI and Serial Number (S/N) of my Wherifone?
How do I change the Device Name?
I don’t know or I forgot my Subscriber ID.
How do I add a line to my current phone plan?
When I receive a call, does that still count towards the units in my plan?
Are there unlimited evening and weekend minutes?
Can my units rollover if I don’t use it all in any given month?
How do I change my billing, account information, or Subscriber ID from Wherify?
How will I know when I’m running out of units for any given month?
When do I get my bill?
When do I need to pay my bill by?
How do I know when my phone is roaming?
What are the various taxes and surcharges on my bill?
I received a late charge – can that fee be waived?
My Wherifone seems to turn itself off.
My keypad buttons are not working properly.
My Wherifone’s voice quality is poor, or I cannot hear my callers.
How do I activate and use my Wherifone?
How do I find out how many units I have in my plan?
How do I perform a location request?
My Wherifone doesn’t turn on.
How do you ship orders?
What are the shipping costs?
Will I get confirmation of purchase or shipment?
What other applications are you thinking of applying this technology to?
Because our mission is to enable people to locate loved-ones as well as any items of value, we are developing applications for vehicle tracking, asset tracking, personal electronics and pet care.
[back to top] What service plans are available for the Wherifone GPS locator phone?
You can check out US service plans at www.wherify.com/wherifone.
[back to top] Will Wherify's products be available outside of the United States?
Wherify's Wherifone GPS locator phone runs over GSM networks, and can function nearly anywhere in the world within a GSM network. There are over 160 countries with GSM networks around the world today, giving Wherify-enabled devices a global footprint. International distributors will be announced as they occur.
[back to top] How can I be among the first to know about the latest developments at Wherify?
Join our Notification List! We'll keep you updated and let you know our latest developments. The information you provide will be kept confidential and only used by Wherify Wireless to notify you of product updates.
[back to top] Are you seeking resellers?
Wherify Wireless is currently developing a national distribution plan. If your company is interested in retail partnering with Wherify, please contact us at sales@wherify.com.
[back to top] What is the warranty for my device?
The device has a warranty of 365 days from the date of purchase. Details can be found in the Warranty section of the User Guide.
[back to top] What do I do if I want to return my Wherifone?
Return to the vendor where you bought the Wherifone from with the appropriate receipt documentation. Different vendors will have different return policies.
[back to top] Can anyone else track my child’s phone? How secure is the service?
The account holder with access to the account information has the ability to track the Wherifone. The account holder should not disclose the Subscriber ID and/or PIN to others.
[back to top] Why is there limited coverage when GPS works anywhere in the world?
While it's true that GPS works everywhere in the world, Wherify's location technology uses GPS and digital wireless (GSM) technologies to find and communicate the location of the person wearing the device. Signals and service from both are needed for complete, end-to-end location reporting to occur. Since Wherify's technology uses GPS coordinates on a nationwide digital wireless network, the phone needs to be within the coverage area for the communication to occur.
[back to top] Will the technology work everywhere I go?
The performance and coverage may vary. The performance of every wireless communications system is subject to local conditions, like GSM network coverage and where a caller is located when they use their phone. Wherify’s wireless location solution is not only subject to local conditions in the wireless network since it uses the wireless network to relay position requests and information to and from the phone, but it is also subject to local conditions that can affect GPS performance, such as: GSM calling coverage and local conditions in the GSM network; The location of the GPS satellites in space in relation to the phone; The amount of blockage between the phone and the sky, and; How the phone is being held.
[back to top] How does the Wherifone technology work?
The Wherifone combines GPS and GSM technologies. When you do a location request, the Wherifone will reference a system of 24 GPS satellites circling the earth. At the same time, the Wherifone taps into the GSM network based on the location of the closest GSM cell tower to narrow down the search window for GPS signals. This significantly shortens the time it takes to get a GPS reading. In addition, in places where GPS signal strength is weak, such as inside a concrete building or an underground parking structure, Wherify’s Location Service Center will fall back on GSM cell tower location. This way, the Wherifone is equipped to get a location reading regardless of GPS signal strength. The Wherifone must have GSM network coverage, however, to work.
[back to top] How do I change or disconnect my service plan?
Send an email to customercare@wherify.com detailing your request. Canceling your service before the contract is up will result in an early cancellation fee ($150 flat charge if you are a US customer).
[back to top] How do I set up international access on my Wherifone?
International access (international roaming) for US customers is not automatically accessible through your Wherifone. Although this feature is not currently available with Wherify, email customercare@wherify.com for more details on future access.
[back to top] Can I change my billing cycle?
Yes, for your convenience, you may email Wherify Customer Care at customercare@wherify.com to change your billing cycle. Your monthly billing statement will be prorated and adjusted during the month in which you make the billing cycle change. You may change your billing cycle a maximum of two times a year.
[back to top] Can I get my bill emailed to me?
Yes, email customercare@wherify.com to request for your bill to be sent via email instead of postal mail.
[back to top] Am I charged for unsuccessful location requests?
You will not be charged for unsuccessful location requests. If your monthly statement contains a billing error, please email customercare@wherify.com. if you are a US customer, or your regional service provider if you are outside the US.
[back to top] How do I pay my monthly bill from Wherify?
As a US customer, you can send a check along with the remittance stub that comes with your monthly statement through postal mail. Or, you can set up to have automatic monthly deductions through a checkings account or credit/debit card by sending an email to:customercare@wherify.com.
[back to top] I am charged for a call or locate that I did not make or request.
Send an email to customercare@wherify.com with the reference number of a line item under dispute, if you are a US customer. Otherwise, please contact your regional Wherifone service provider.
[back to top] Where can I buy a Wherifone?
Please visit www.wherify.com to find a list of retail stores.
[back to top] How much does the Wherifone cost?
The estimated retail price of the Wherifone is USD $99.95, though price may vary between retailers.
[back to top] On what stock exchange are Wherify Wireless shares traded?
Wherify Wireless common stock is traded on the Over The Counter Bulletin Board (OTCBB) under the ticker symbol WFYW.
[back to top] What is the CUSIP number for Wherify Wireless common stock?
Wherify Wireless’s CUSIP number is: 44984P201.
[back to top] Does Wherify Wireless issue dividends?
To date, Wherify has not paid cash dividends on shares of its common stock.
[back to top] When are Wherify Wireless’s earnings to be released?
Earnings are released within 45 days of the end of a quarter, other than the end of the fiscal year, and within 90 days of the end of our fiscal year. Earnings can be found in our public quarterly and fiscal year end filings with the SEC..
[back to top] When does Wherify Wireless’s fiscal year end?
Wherify Wireless’s fiscal year ends on June 30.
[back to top] When was Wherify Wireless incorporated?
Wherify Wireless was incorporated on October 28, 1997.
[back to top] Where can I get a copy of Wherify Wireless’s annual report?
Wherify Wireless’s annual report on Form 10-10KSB is due to be filed with the SEC on their Edgar website within 90 days of our fiscal year end.
[back to top] How can I get a copy of Wherify Wireless’s latest SEC filings?
For a listing of Wherify Wireless’s SEC filings please – click here
[back to top] What accounting firm audits Wherify Wireless’s financials?
Malone and Bailey, PC, Houston, TX.
[back to top] Who is Wherify Wireless’s legal counsel?
Allen Matkins Leck Gamble Mallory & Natsis, LLP, San Diego, CA
[back to top] When did Wherify Wireless make its initial public offering?
Wherify Wireless went public on July 25, 2005 by completing its merger with IQ Biometrix.
[back to top] Who is Wherify Wireless’s transfer agent?
American Stock Transfer & Trust Co. New York, NY Tel: 718. 921.8261
[back to top] What does Wherify Wireless do, who are its customers and what are its products?
For information regarding Wherify Wireless’s mission, customers and products please refer to its corporation information sheet – click here
[back to top] How do I set up a "follow now"?
Logon to your Wherifone service provider’s website using your Subscriber ID and PIN, and customize your location request to be a reoccurring function. The successive location requests will be mapped out for you to view online.
[back to top] How does the SOS button work?
In the case of an emergency, you can push the SOS button, which is pre-programmed by the manufacturer to dial the local emergency network. The SOS button will work even if you are out of units or your Wherifone is locked. The cost of the emergency call is already included in your monthly service bill as a part of the government taxes and surcharges.
[back to top] How do I program, change, or disable the SOS button?
In the case of an emergency, you can push the SOS button, which is pre-programmed by the manufacturer to dial the local emergency network. The SOS button will work even if you are out of units or your Wherifone is locked. The cost of the emergency call is already included in your monthly service bill as a part of the government taxes and surcharges.
[back to top] How do I get a new phone number?
The phone number is assigned by the Customer Care Representative and, unfortunately, cannot be changed.
[back to top] Can I use the Wherifone SIM card with another GPS phone?
The SIM card that comes with the device is designed for Wherifones, so the service features will not work as intended when the SIM card is inserted into another wireless device, whether or not it is GPS-enabled.
[back to top] How do I get numbers programmed into my Wherifone?
Log onto www.wherify.com by entering you Subscriber ID and PIN, and go to the Setup Phone page to program a button.
[back to top] How do I clear a phone number button?
You cannot completely clear a phone number button, but you can replace that button with a different phone number or program it to be a locate button.
[back to top] How do I clear a locate button?
You cannot clear a locate button, but you can change it to call a phone number.
[back to top] Can I call anyone I want to on my Wherifone?
You can only call numbers from the Wherifone that you pre-programmed into the device. Each number you program can contain a maximum of 20 digits.
[back to top] Can anyone calling from any number reach me?
Yes, anyone can call by dialing the Wherifone’s number. Even if a caller’s number is not pre-programmed into the phone, he/she can still call the Wherifone’s number. Please note that incoming call minutes count as service plan units.
[back to top] How do I answer my Wherifone?
Push the menu/OK button.
[back to top] How do I end a call on my Wherifone?
Push the Power Off/End button.
[back to top] How do I turn on my Wherifone?
Press and hold the Power button on the left hand side of phone for 2 seconds.
[back to top] How do I turn off my Wherifone?
Press and hold the Power button on the left hand side of phone for 4 seconds, or press and hold the Power Off/End button located in the center of the face of the phone for 5 seconds.
[back to top] How do I reset my Wherifone back to its default settings?
Reset your Wherifone by inserting a paper clip point into the small hole next to the right of the keypad and turning on your Wherifone again. Make sure that you program numbers back into your Wherfone after you reset it.
[back to top] How do I change the ring tone or ringer volume?
Press Menu/OK, and scroll to select the ring tones icon or the ringer volume icon. For the ringer volume, while you are in that menu option, adjust the volume level by pressing Phone Book or SOS buttons or “+” or “-“. Pressing the Menu/OK button will set your ringer volume.
[back to top] How do I set my Wherifone on vibrate mode?
Press Menu/OK, and scroll to select the ring/vibrate icon. By default, the Wherifone is on ring mode. You can only select either ring or vibrate (silent).
[back to top] Can I get a phone call in the middle of a location request?
Yes, you can receive a phone calling during a location request. However, location results may not be generated or reported because of the interruption, so the location request may need to be initiated again.
[back to top] Will my location request go through if the Wherifone is being used on a voice call?
The Wherifone cannot be located when it is being used on a voice call.
[back to top] Is there call waiting?
Call waiting is currently not an available feature on the Wherifone.
[back to top] How do I check for a missed call?
Checking for missed calls is currently not an available feature on the Wherifone.
[back to top] What is the SMS or text messaging capability of the Wherifone?
The Wherifone does not support (cannot send or receive) SMS or text messaging. However, parents can use SMS on their own mobile phones to request and receive location information.
[back to top] Is there voice mail?
Voice mail is currently not an available feature on the Wherifone.
[back to top] What is the LSC or Location Service Center?
The LSC or Location Service Center is Wherify’s secure web site that allows parents or guardians to determine the location of their loved one’s Wherifone. The location information can be displayed on a street map as well as an aerial map with the approximate street address. In addition to setting up location requests, you can also program the Wherifone buttons on this site. Access the LSC at by logging onto www.wherify.com.
[back to top] How do I perform a web/online locate?
Logon to the LSC using your Subscriber ID and PIN, and click on the “Locate” button for your designated Wherifone device. You should receive locate information within a minute and be able to view the results on street and aerial maps.
[back to top] What are the system requirements to access the online LSC?
To access the LSC on the web, Internet Explorer browser versions 6.0 and higher, or Netscape 4.7 and higher, are supported.
[back to top] How long does it take to perform a single locate?
It usually takes under a minute to perform a single locate through the online LSC. However, atmospheric, environmental, and geographic conditions as well as satellite position may prolong that time.
[back to top] What is the “Set Button for Locate” button command?
If you would like your child to notify you of his/her location at a certain time, he/she can do so by pushing a preset speed dial button on the Wherifone. To program a button on the Wherifone to initiate a location request, logon to the website from your Wherifone service provider and following instructions accordingly.
[back to top] How do I program a button to locate?
If you would like your child to notify you of his/her location at a certain time, he/she can do so by pushing a preset speed dial button on the Wherifone. To program a button on the Wherifone to initiate a location request, logon to the website from your Wherifone service provider and following instructions accordingly.
[back to top] How do I stop a “follow now” session?
To stop or cancel a "follow now," perform a single location request (a "find now") by logging onto the Location Service Center online, or have the Wherifone user push the keypad button that has been programmed to locate.
[back to top] Can I change my Subscriber ID or PIN?
Logon the Wherify Location Service Center site at www.wherify.com to change your PIN. The Subscriber ID cannot be changed.
[back to top] I can’t seem to program a button.
Make sure that the Wherifone is turned on and is not in use. If you still can’t program a button, move to an area with GSM reception and better GPS signal strength.
[back to top] I can’t seem to make or receive calls.
The GPS signal strength and/or GSM reception may be poor. Check the signal strength bar/icon on the phone display, or see the coverage map online. Make sure that your Wherifone is exposed to as much open sky as possible. In regards to making a call, confirm first that you have programmed the number correctly (online or via SMS).
[back to top] I can’t seem to complete a location request.
Make sure that the Wherifone is turned on and that the battery is not low. If necessary, move to an area with GSM reception and better GPS signal strength.
[back to top] Will I be able to locate the Wherifone if it is turned off?
The Wherifone cannot be located if it is turned off.
[back to top] My location requests keep timing out online.
The Wherifone may be turned off, or it is in an area where GPS signal strength and/or GSM reception is poor. In some cases, the Wherifone may take a few minutes to perform a successful location request as a result of being in less than optimal conditions. Check the history page online in five minutes again.
[back to top] Why does the phone battery die shortly after I’ve recharged it?
You may not have fully recharged the phone – charge it for at least three hours. Your battery life also depends on how you use the phone. A fully charged battery can sustain up to 100 location requests, 3 days of standby time, or 300 minutes of voice call.
[back to top] What is the difference between a "find now" and "follow now"?
A "find now" is a one-time impromptu location request. A "follow now" is a series of automatically reoccurring location requests.
[back to top] How do I get the best possible results whenever I perform a location request?
For best results, perform location requests with the Wherifone outside or positioned so that it is exposed to open sky as much as possible. This is especially important when performing your first location request or when you have turned off your phone and have traveled more than 310 miles (500 km) away from your original destination when the Wherifone was last used. Make sure you are in an area with GSM coverage.
[back to top] I only received a portion of the location requests from a “follow now” session I requested.
Missing location requests occur when the Wherifone user is in an area with no GSM reception and/or poor GPS signal strength. Check the signal strength bar/icon on the phone display, or see the coverage map online. Make sure that your Wherifone is exposed to as much open sky as possible. Also, the Wherifone may be turned off or on lower battery power. In this case, fully charge the Wherifone before performing a location request. You will not be charged for unsuccessful location requests in "find now" or "follow now" sessions.
[back to top] What does GPRS failure on the phone screen mean?
The Wherifone is unable to complete a location request because the GSM coverage is poor. Check the signal strength bar/icon on the phone display. You will not be charged for unsuccessful location requests.
[back to top] I am getting dropped calls.
The GSM reception may be poor. Check the signal strength bar/icon on the phone display, or see the coverage map online. Make sure that your Wherifone is exposed to as much open sky as possible.
[back to top] How do I use the Menu button on my Wherifone?
Enter menu: push Menu/OK and hold for 2 seconds
Scroll menu: use Phonebook (right arrow) and SOS (left arrow); or "+" and "-" buttons on the side of the phone
Select icon: press Menu/OK
Cancel selection: press Power Off/End
Return to main display: press Power Off/End
[back to top] What is Wherify SMS and what can I do with this service feature?
Wherify SMS allows you to locate the Wherifone or program a speed dial button using your mobile phone. You need to have text message capability (sending and receiving) from your mobile phone in order to access this service. Check with your mobile service provider for your plan details.
[back to top] What does SMS stand for?
SMS stands for Short Messaging Service.
[back to top] What number do I send my Wherifone command to?
For US customers, SMS 562283 (LOCATE).
[back to top] How much does Wherify SMS cost?
Wherify does not charge for programming the Wherifone through SMS. This feature is intact and available without additional cost for all Wherifone service plans. However, for every location request you perform (whether it is through the Internet, landline, or mobile phone SMS), one unit of service will be deducted from your plan. In addition, with respect to SMS, your mobile provider's standard rates for sending and receiving text messages will also apply.
[back to top] Does Wherify SMS work anywhere?
Wherify SMS will work as long as the Wherifone is turned on and in a service coverage area, and the parent’s phone from which the SMS command is being sent is also in a service coverage area. Also, the parent or guardian’s mobile phone must have text messaging service with his/her wireless phone plan and the carrier needs to be supported by Wherify SMS. US carriers supported by Wherify SMS:
Cingular/AT&T Wireless, Sprint/Nextel, Alltel, Dobson (Cellular One), Boost Mobile
[back to top] Are commands case sensitive?
No, sending LOCATE will return the same results as Locate, LoCATe, or locate.
[back to top] How will I receive my location results?
You will receive your location results through text messages on the mobile device from which you sent the command.
[back to top] How long does it take for me to receive my location results or confirmation of button programming?
You will get your location results or any other confirmations/notifications within three minutes of Wherify backend receiving your SMS. However, some service providers (like Nextel) are known to have an especially slow network, and in such cases, the wait time may far exceed three minutes.
[back to top] How do I find instruction to use the Mobile Access/WAP Access to the Location Service Center?
To find instruction to use the Mobile Access/ WAP Access to the Location Service Center please download the Mobile Access/ WAP Manual.
[back to top] How do I charge the Wherifone?
Use the provided standard battery charger to charge the Wherifone battery (do not use other wireless device chargers). Plug the charger into a working power outlet and insert the other end of the charger into the Wherifone. Charge the Wherifone for at least three hours or until the battery icon stops flashing.
[back to top] How do I lock/unlock my keypad?
Press the Menu/OK button, and then scroll and select the Lock icon to lock/unlock the keypad. If your keypad is already locked, and you want to unlock it temporarily to make a call, hold down the Menu/OK button for three seconds. The keypad will automatically relock one minute after you have completed your call or locate.
[back to top] How do I find the IMEI and Serial Number (S/N) of my Wherifone?
The IMEI and Serial Number are located on the backside of your Wherifone as well as on the packaging/box in which the phone was purchased. You can also find the IMEI number when you logon to the online LSC.
[back to top] How do I change the Device Name?
Logon to www.wherify.com and go to the Setup Phones page to change the device name.
[back to top] I don’t know or I forgot my Subscriber ID.
You can easily retrieve your Subscriber ID. On Wherify Location Service Center logon page, click on “Forgot your Subscriber ID?” and you will be prompted on another page to confirm your identity on the account before the Subscriber ID is sent to you via email. If this problem persists, and you are a US customer, call 1-888-WHERIFY (1-888-943-7439). Otherwise, please contact your Wherifone service provider.
[back to top] How do I add a line to my current phone plan?
Check the service plan page on www.wherify.com under the Add A Phone Plan if you are a US customer.
[back to top] When I receive a call, does that still count towards the units in my plan?
Yes, talk time units apply to both outgoing and incoming calls.
[back to top] Are there unlimited evening and weekend minutes?
Wherify specializes in locator services, so we are unable to offer unlimited minutes the way telecommunications companies do in the voice service plan space. However, you do not pay a premium to perform location requests, as other mobile service plan companies require. You can use your allotted minutes as either voice calls or location requests.
[back to top] Can my units rollover if I don’t use it all in any given month?
Units will not rollover, so it is best to maximize your usage of the allotted units each month. If you are a US customer, consider enrolling in the Rate Protection Feature so that you don’t need to actively keep track of your unit usage.
[back to top] How do I change my billing, account information, or Subscriber ID from Wherify?
Logon to www.wherify.com and click on Manage Account to change your account information.
[back to top] How will I know when I’m running out of units for any given month?
Wherify leaves it up to the customer to self-manage the number of location requests and amount of talk time used before incurring additional local units. However, enrolling in the Rate Protection Feature (available to US customers only) will eliminate the need to keep track of units for any given month, because the plan will adjust to the level of customer need accordingly.
[back to top] When do I get my bill?
You will receive your first monthly billing statement after activation prorated to the closest billing cycle, and then on an approximate 30 day basis thereafter for the term of your contract.
[back to top] When do I need to pay my bill by?
You need to pay the monthly bill on or before the each invoice’s due date, which is approximately 28 days from the end of the last billing period.
[back to top] How do I know when my phone is roaming?
Your Wherifone is roaming when you see a different carrier name on the display than what you normally see given your local network at home. The Wherifone supports national roaming, but not international roaming at this point in time.
[back to top] What are the various taxes and surcharges on my bill?
The application of taxes depends on the subscriber’s bill-to address; different localities levy different taxes. For example, one locality may apply tax(es) to interstate toll calls and not to intrastate toll calls. A neighboring locality may apply tax(es) to both or neither. Please refer to Tax Descriptions for a comprehensive glossary of taxes you may see on your bill.
[back to top] I received a late charge – can that fee be waived?
If for whatever reason you anticipate missing payment, arrange in advance to pay your wireless bill early so that you do not incur any late charges.
[back to top] My Wherifone seems to turn itself off.
Reset your Wherifone by inserting a paper clip point into the small hole next to the right of the keypad and turning on your Wherifone again. If this problem persists, and you are a US customer, email customercare@wherify.com. Otherwise, please contact your Wherifone service provider.
[back to top] My keypad buttons are not working properly.
Reset your Wherifone by inserting a paper clip point into the small hole next to the right of the keypad and turning on your Wherifone again. If this problem persists, and you are a US customer, email customercare@wherify.com. Otherwise, please contact your Wherifone service provider.
[back to top] My Wherifone’s voice quality is poor, or I cannot hear my callers.
Increase the phone volume or move to a place with better reception. If this problem persists, and you are a US customer, email customercare@wherify.com. Otherwise, please contact your Wherifone service provider.
[back to top] How do I activate and use my Wherifone?
To activate your Wherifone, please visit www.wherify.com and click on the link titled ONLINE ACTIVATION. To use your Wherifone, please refer to the Quick Start Guide (insert link to PDF file). For more details, refer to the User Guide (insert link to PDF file).
[back to top] How do I find out how many units I have in my plan?
If you are a US customer, call 1-888-WHERIFY (1-888-943-7439) to speak to a Customer Care Representative about your service plan. Otherwise, please contact your regional Wherifone service provider.
[back to top] How do I perform a location request?
There are two ways to perform a location request: 1. Logon to Wherify’s Location Service Center at http://www.wherify.com, and set up to receive your location notification online, from a mobile phone, or via email. 2. SMS shortcode 562283 (LOCATE) and request location in the text body (“Locate [device name] [PIN]”). For more details, logon at http://www.wherify.com. Your mobile phone must be able to send and receive text messages through your service plan.
[back to top] My Wherifone doesn’t turn on.
Your Wherifone is probably out of battery power. First charge the Wherifone’s battery. If this problem persists, and you are a US customer, email customercare@wherify.com. Otherwise, please contact your Wherifone service provider.
[back to top] How do you ship orders?
For US customer, there are 2 options: Standard UPS 2-5 Days, or UPS Next Day Air
[back to top] What are the shipping costs?
The shipping costs given each option will be indicated as you order online or through a representative if you order by calling Customer Care.
[back to top] Will I get confirmation of purchase or shipment?
You will receive a purchase confirmation email after your order has been financially transacted. A shipment confirmation email will follow within one or two business days to indicate order shipment.
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